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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which role is accountable for the operational management of a process?

A) Process practitioner
B) Change manager
C) Process manager
D) Service manager

2. Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue

A) 3 only
B) 1 and 3 only
C) All of the above
D) 1 and 2 only

3. Which of the following would be most useful in helping to implement a workaround as quickly as possible?

A) A request for change
B) A known error database
C) A capacity database
D) A definitive media library

4. Which two elements of financial management for IT services are mandatory?

A) Budgeting and accounting
B) Costing and charging
C) Budgeting and charging
D) Accounting and charging

5. Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

A) Service catalogue management
B) Service asset and configuration management
C) Problem management
D) Event management

Solutions: