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Nokia SDM Certification - CARE Sample Questions:

1. What is the PRIMARY reason for the Care Program Manager to be involved in the tendering phase?

A) To provide a more hands-on approach to the offer.
B) To support offer tailoring by giving insight into existing customer needs.
C) Give background information on customer needs and to ensure that the Care services requirements are met.
D) To ensure commitment to the implementation schedule, resource requirements, rollout & other plans.

2. How the resource requirement forecast is taken from NELLE inputs?

A) Resource streams manager analyse input and define the number of resources needed.
B) NELLE planning packages include resource requirements and total figures are calculated automatically.
C) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
D) F&C controller evaluates the required use of resources and calculates the expected SPC cost.

3. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
B) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
C) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
D) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.

4. The Care contract scope has changed, what should the CaPM do first?

A) Include the new scope in the CT financial plans.
B) Inform Product Managers who should then prepare new services descriptions.
C) Update the NELLE forecast with new costs and resource requirements.
D) Inform Care sub regional or regional organisation.

5. A customer contract contains 3rd party installed base. Who needs to be contacted to arrange back to back 3rd party contract?

A) CT Head.
B) CT Logistics.
C) Care 3rd Party Management.
D) CaPM arranges directly with the local supplier.

Solutions: