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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) In Administrator Work Center
B) In the Service Control Center
C) In Scoping
D) In Fine-tuning

2. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Disable Key User properties
B) Create an extension field and define its properties
C) Change my settings
D) Edit custom forms and reports
E) Assign a page layout to achieve dynamic user interfaces

3. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In general settings under the administration work center
B) In integration under the business configuration work center
C) In Service and social general settings under the administrator work center
D) In scoping under the Business Configuration work center

4. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Employee help desk
B) Partner channel management
C) Vendor management
D) Customer support

5. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Upload Microsoft Excel workbooks to SAP Cloud for Customer
D) Upload to Microsoft Outlook add-in from Microsoft Excel add-in

Solutions: