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SAP C-C4C12-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:

Question 1

Where do you need to maintain the sales data flag to define an account team as sales area dependent?

A. Party determination
B. Party role definition
C. Customer role
D. Involved parties

Question 2

For which of the following business requirements would you use the personalization feature? (2 correct answers)

A. A service manager wants to arrange his ticket queue with assigned to as the first column
B. A sales manager wants different screen layouts assigned to two different business roles
C. An administrator wants to change a standard field label to a new value
D. A sales representative wants to modify the screen layout

Question 3

Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.

A. Blogs
B. Linkedln
C. Facebook
D. Twitter
E. E-mail

Question 4

For which of the following reasons would you create a business role? (3 correct answers)

A. You want to standardize system access
B. You want to restrict drop-down list values for a specific group of users
C. You want to make custom reports available on the home page
D. You want to set up a service agent for an administrator
E. You want to perform fine-tuning activities

Question 5

What you can use to map the complex organizations structure of a large account in SAP Hybris Cloud for Customer?

A. Territory Hierarchy
B. Account Hierarchy
C. Product Hierarchy
D. Organizational Structure

Solutions: