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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
B) The Slack Consultant provides subject matter expertise during the project implementation.
C) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
D) The Slack Consultant will be the primary point of contact post-project completion.

2. Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?

A) Full members
B) Members who posted
C) Total membership
D) Guests

3. You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?

A) Five
B) One
C) Four
D) They can define how many they need.

4. Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?

A) Product owner
B) Communications lead
C) Executive sponsor
D) Slack admin

5. You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A) Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
B) Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
C) With Slack we will build deeper connections by using a single global collaboration platform.
D) Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.

Solutions: