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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
B) Remove Related Answer Widget from the Customer Portal.
C) Delete irrelevant answers from sibling answers.
D) Block irrelevant answers from learned links.
E) Remove irrelevant answers from manually related answers.

2. How is unconditional linking different from conditional linking for a linked column in a report?

A) Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
B) Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
C) Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
D) Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.

3. What is the purpose of an SLA in Knowledge base?

A) to rank customers based on the number of answers posted in a forum based on the service level
B) to give permission to users to add questions in a forum based on the service level
C) to provide access to theanswers based on the customer service level agreement matching the answers' access level
D) to group and refine related answers based on the product and the service level

4. You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.
What should you use in your report?

A) Docked filters
B) Conditional linking
C) Conditional formatting
D) Data exception

5. Which two statements are true about replacement tokens? (Choose two.)

A) They enable re-use of content in a standardized form.
B) They enable management of standardized content from a singleresource.
C) They enable re-use of existing content of any data type in variables.
D) They enable creation and storage of complex content consisting of integrated text and images multiple times.

Solutions: