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Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

1. What are the three territory definition dimensions that are maintained in the customer classification module?

A) Account
B) Industry
C) Auxiliary 1, 2, 3
D) Geography
E) Organization Type

2. A sales representative receives 50% revenue credit for an opportunity, and he or she should be protected from being removed from the revenue line when territory re alignment happens, for a specific period of time.
Select the solution to enable this scenario.

A) Enable resource protection for the sales representative.
B) Enable edit access for the sales representative.
C) Enable deal protection for the sales representative and specify the Resource Deal Protection Period.
D) Enable resource protection for the sales representative and specify the Resource Protection Period.
E) Enable lock alignment for the sales representative.

3. The sales manager in a company conducts product demos for customers frequently as part of lead management. As part of his activity, the sales manager has two coordinate with different departments in the company through emails to conduct the product demos effectively. Coordination with other departments by emails is a time-consuming activity and requires multiple follow ups.
Choose the correct solution to automate these coordination activities.

A) UseTaskTemplates.
B) UseSalesMethods.
C) UseAssessmentTemplates.
D) UseResourcesGroups.
E) UseAssessmentTemplates andTaskTemplate.

4. A customer has deployed Oracle Fusion Lead Management for their lead management activities. The customer wants o use assessment templates to follow up on qualified leads to gather additional information from customer/prospects, and to provide consistent guidance to sales resources to move the leads further along the sales cycle.
What are the three points to be considered while creating the Assessment templates?

A) sales methodology
B) responses and interactions
C) Ratings
D) questions, questiongroupsand weightages
E) Task templates

5. After adding a new product to a catalog, the product does not appear within the catalog. Identity the three actions you would take to resolve the problem.

A) Verify that the catalog is set as a Rollup Catalog.
B) Verify that the catalog is not a Template Catalog.
C) Verify that the catalog contains at least one promotion template for the new product.
D) Verify theproduct's life-cycle phaseand see if the start and end dates are correct.
E) Check that the product is listed in the correct catalog.
F) Verify that the catalog edits have been published.

Solutions: