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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What is the best reason for quality written technical communication?

A) To ensure our customers can understand what has been written.
B) To ensure our clients can read and understand emails.
C) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.
D) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.

2. The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?

A) List Primary
B) ListPMRs
C) List Calls
D) List Queues

3. Premium Support offerings are services that provide:

A) additional and specialized support on Operating Systems or Middleware products.
B) additional and specialized support on Operating Systems.
C) additional and specialized support on Middleware products.
D) specialized support on Operating Systems or Middleware products

4. The server "ftp.ecurep.ibm.com" is an anonymous FTP server, who can access this server?

A) Only IBM employees where they can access it from the intranet.
B) IBM employees and Customers who are registered in ECuRep
C) Every one as it'sacess is public from the internet.
D) IBM employees that are registered in ECuRep.

5. The IBM Support Assistant (ISA) Blue tool is an?

A) internal tool to capture audit trail information of customer navigation to support site.
B) internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
C) externally available tool for customers
D) tool for both internal and external use

Solutions: