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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two methods will avoid corruption of the data on the SD card when removing the SD card? (Choose two.)

A) Just pull out the card; special shutdown is not required.
B) Dial the shutdown short code to shutdown the card before removing the SD card.
C) Use the Manager application to shutdown the card before removing the SD card.
D) User System Monitor to shutdown the card before removing the SD card.
E) Use the System Status Application to shutdown the card before removing the SD card.

2. Which two IP Office applications can be installed on the same server? (Choose two.)

A) CCR
B) IP Office Voicemail Pro up to 20 voicemail ports
C) one-X Portal
D) IP Office Voicemail Pro up to 16 voicemail ports

3. With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?

A) It is a separately licensed feature of CCR.
B) It is equal to the number of licensed Users.
C) It is equal to the number of licensed Administrators.
D) It is equal to the number of licensed Supervisors.

4. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
B) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
C) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
D) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.

5. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
B) Open SysMonitor Trace 20091212 140001, and search for 13:12.
C) Open SysMonitor Trace 20091212 130001, and search for 13:12.
D) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.

Solutions: