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Salesforce Certified Slack Consultant Sample Questions:

1. Your new client is a small company launching Slack for the first time. They like to keep processes lean and don't have a large IT team to support users with queries.
To ensure a great Slack user experience, which end-user support best practice should you recommend they leverage?

A) Communicate an immediate response timeline to ensure user requests are attended to.
B) Promote a search first culture by providing self-serve materials in Slack to enable users to independently find answers to their questions.
C) Create various help channels in Slack for users to submit their requests.
D) Assign employees to monitor help channels and answer users' questions.

2. Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?

A) Full members
B) Members who posted
C) Total membership
D) Guests

3. Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A) Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
B) Copy and paste the text of the help center into your training channel and pin the post.
C) Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
D) Post answers to the questions in the #slack-help channel with an @here mention.

4. During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?

A) Social
B) Global
C) Secondary
D) External

5. Your client is a security-conscious financial services firm implementing Slack for the first time.
When planning an introductory Slack 101 learning session, which consideration is most important?

A) The client's Policies & Settings
B) The client's Data Loss Prevention (DLP) partner
C) The client's eDiscovery app
D) The client's use of Block Kit

Solutions: