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Nokia SDM Certification - CARE Sample Questions:

1. What are the three main phases of NSN business?

A) Sell, Deliver, Care.
B) Buy, Sell, Install.
C) Sell, Install, Care.
D) Install, Commission, Integrate.

2. What should be done when the LE differs from the Actuals?

A) All of the inputs need to be verified. Either cost or sales (or both) were incorrectly estimated.
B) Costs must be wrongly estimated. So check the costs estimation.
C) Sales must be wrongly estimated. So check the sales estimation.
D) Do nothing. In 80% of the cases, the fluctuations balance out in the following period.

3. In a SI solution some non standard NSN servers are used. Who is responsible for the Equipment Support?

A) NSN is responsible for only equipment used in NSN standard solutions and therefore the Customer must have contract directly with the equipment provider.
B) 100% Care.
C) Responsibility is split between SI and Care according to local agreement.
D) SI local organization.

4. What are the four pillars of Care?

A) Customer Relationship, Care Business Management, Operational Management, Financial Management.
B) Operational Management, Business Management, Financial Management, HWS Management.
C) Customer Relationship, SWS Management, Operational Management, Financial Management.
D) Operational Management, SWS Management, HWS Management, Financial Management.

5. What is the MOST essential information (apart from the tender document), needed by HWS Managers to properly support a Customer RFQ?

A) Current services provided to the Customer by competitors, together with related prices.
B) Detailed information on NSN HWS setup in another customer in the same country.
C) Forecasted Network deployment, with a list of Network Elements proposed and related detailed configuration.
D) Detailed information about existing Customer Logistic structure, including the number of warehouses and depots available.

Solutions: