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1. You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?
A) Group the manager name column.
B) Summarize the case ID column.
C) Group the case ID column.
D) Summarize the manager name column.
2. A life insurance company satellite office in various countries. Each satellite office has its own queue.
Company policy require that life insurance underwriting is assignment to office based on the resident of the policy owner. Which routing approach supports this requirement?
A) Route the assignment to the correct work queue using skill-based routing.
B) Route the assignment to a specific underwrite based on business logic.
C) Route the assignment to the correct work queue bawd on business logic.
D) Route the assignment to the correct work queue using an authority matrix.
3. Your online shopping application serves international customers. You need to define a Data Page that holds currency exchange rates. All users accessing the application need to use the information.
The Scope of this Data Page should be set to________________.
A) Application
B) Node
C) Thread
D) Reauestor
4. N0.43 How do you indicate the progress of a case towards resolution?
A) Configure a case notes field to capture progress information
B) Design intent-driven user interfaces.
C) Update the case status on the appropriate steps.
D) Apply service levels to the assignment steps.
5. An online shopping application allows customers to select the item quantity of different goods and add items to the shopping cart. In the shopping cart, the application displays the price for each item type, indicates the quantity of each item type, calculate the total item prices, and calculate the total cost for all items in the shopping cart. The application pulls the price of each item type from a data page that references an external inventory management system. Select two unit tests useful in developing the shopping cart page. (Choose Two)
A) Verify the data page has the correct item prices.
B) Verify the price fields are displayed in the correct format.
C) Verify the data transform copies the correct value from the data page to the shopping cart page.
D) Verify the order total cost property is accurately calculated.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,D |
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