Microsoft MB-910J exam dumps - Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)

  • Exam Code: MB-910J
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
  • Updated: Jul 24, 2026     Q & A: 161 Questions and Answers

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Microsoft MB-910 Exam Syllabus Topics:

TopicDetails

Describe Dynamics 365 Marketing (10-15%)

Identify Dynamics 365 Marketing capabilities- describe how to target customers by using segments and subscription lists
- describe the lead generation and qualification process including lead scoring
- describe customer journeys
- describe event management features and capabilities
Describe related marketing apps- describe the capabilities of LinkedIn Campaign Manager
- describe the capabilities of Dynamics 365 Customer Voice
- describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights

Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle- describe leads and the process for qualifying leads
- describe the opportunity management process
- describe the quote lifecycle
- describe use cases for orders and invoices
- describe processes and tools used for forecasting sales
Describe related sales apps- describe capabilities of Dynamics 365 Sales Insights
- describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components- describe cases, queues, and entitlements
- describe Knowledge Management
- describe service-level agreements (SLAs)
Describe related customer service apps- describe Omnichannel for Customer Service
- describe Connected Customer Service
- describe Customer Service Insights

Describe Dynamics 365 Field Service (15-20%)

Describe the work order lifecycle- describe the lifecycle of a work order including work order creation
- describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
- describe capabilities for the Inspections feature
Describe scheduling capabilities- describe resource management capabilities including skills, and proficiency models
- identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians
- describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
Describe inventory and asset management capabilities- describe inventory management transaction types
- describe customer asset management and preventive maintenance processes
- describe options for performing proactive customer asset maintenance by implementing IoT

Describe Project Operations (15-20%)

Identify Project Operations capabilities- describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
- identify views and reports that aid a project service company in making decisions
Describe project sales capabilities- describe the process for converting leads into projects
- describe opportunity management and quote management for project-based and product-based quotes
- describe use cases for project contracts
Describe project planning and resource management capabilities- describe allocation methods, tasks, subtasks, and assignments
- describe time and expenses entry, and entry approvals
- describe resource skills and proficiency models
- identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards

Describe shared features (15-20%)

Identify common customer engagement features- describe customers and activities
- describe the product catalog
- describe price lists, discounts, and currencies
- describe cases
- describe resources
Describe reporting capabilities- describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard
- describe options for exporting data to Microsoft Excel
- describe options for analyzing data by using Power BI
Describe integration options- describe Microsoft Teams integration capabilities
- describe use cases for integrating with Microsoft Excel and Microsoft Word
- describe options for managing documents by using SharePoint Online
- describe email integration capabilities

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.

Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.

Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Download exam skills outline

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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Certification Topics Microsoft MB-910 Certification Exam

Our Microsoft MB-910 exam dumps covers the following objectives of ABA Certified Trust and Financial Advisor (CTFA) Exam.

  • Describe Dynamics 365 Marketing (10-15%)
  • Describe Dynamics 365 Sales (15-20%)
  • Describe shared features (15-20%)
  • Describe Dynamics 365 Customer Service (15-20%)
  • Describe Project Operations (15-20%)
  • Describe Dynamics 365 Field Service (15-20%)

Microsoft MB-910日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Describe Dynamics 365 customer engagement apps- Overview of Dynamics 365 CRM applications
  • 1. Sales capabilities overview
    • 2. Customer Service capabilities overview
      • 3. Marketing capabilities overview
        Topic 2: Describe Dynamics 365 Marketing capabilities- Marketing automation fundamentals
        • 1. Email marketing basics
          • 2. Customer journey concepts
            • 3. Segmentation and targeting
              Topic 3: Describe Dynamics 365 Customer Service capabilities- Customer support features
              • 1. Case management
                • 2. Knowledge base usage
                  • 3. Omnichannel engagement basics
                    Topic 4: Describe Dynamics 365 Sales capabilities- Sales lifecycle and core features
                    • 1. Sales reporting and dashboards
                      • 2. Leads and opportunities management
                        • 3. Accounts and contacts management

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