ITIL ITIL-4-Transition-JPN exam dumps - ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版)

  • Exam Code: ITIL-4-Transition-JPN
  • Exam Name: ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版)
  • Updated: Oct 31, 2026     Q & A: 98 Questions and Answers

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ITIL ITIL-4-Transition日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • ITIL 4 Foundation: This topic covers the fundamental concepts of service management, including the ITIL guiding principles, the four dimensions of service management, and the ITIL service value system. ITIL v3 professionals will need to understand how these concepts interconnect to form the basis of IT service management.
Topic 2
  • Direct, Plan, and Improve: The topic covers the principles and methods of direction, planning, and improvement within the context of the SVS. ITIL v3 professionals will learn about the integration of GRC and how to use Communication and Organizational Change Management for direction, planning, and improvement.
Topic 3
  • Drive Stakeholder Value: Here, the ITIL v3 professionals will understand how to design customer journeys and shape demand for IT services. They will also learn how to define service offerings, onboard and offboard customers and users, and ensure continual value co-creation through service consumption and provisioning.
Topic 4
  • High-Velocity IT: The ITIL-4-Transition exam candidates need to understand the high-velocity nature of the digital enterprise and the demands it places on IT. This includes grasping the digital product lifecycle within the ITIL 'operating model' and the importance of the ITIL guiding principles for delivering high-velocity IT.
Topic 5
  • Create, Deliver, and Support: The section involves understanding how to create, deliver, and support IT services. PeopleCert ITIL v3 professionals will learn how to plan and build a service value stream, as well as how to contribute to the creation, delivery, and support of services across the Service Value System (SVS) and value streams.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-mp-transition-2709

ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版) Sample Questions:

Question #1

サービス サポート エージェントは、不満を抱いたユーザーからの電話に応じてサポート アクションを調整します。この動作を説明する概念はどれですか?

  • A. チーム文化
  • B. 従業員満足度管理
  • C. ポジティブなコミュニケーション
  • D. 顧客志向
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

ITIL の指針である「価値に重点を置く」を適用する良い方法は次のとおりです。

  • A. システムの複雑さに注意する
  • B. タスクは少なく、より良い方法で、より高い品質で行う
  • C. サービスがサービス消費者によって使用される理由を理解する
  • D. 全体を理解し、何かをする
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #3

サービスリクエストの例はどれですか?

  • A. セキュリティパッチの実装要求
  • B. インシデントの原因調査の依頼
  • C. 通常動作の回復要求
  • D. ファイルへのアクセス要求
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

インシデント、変更、問題を管理するためのプロセスが確立されている組織には、問題が効率的に解決されないという苦情の電話がユーザーから大量に届きます。状況を改善するために組織が取るべき最初のステップは何ですか?

  • A. ユーザー サポート スタッフのスキルと能力をレビューし、必要な能力を備えていることを確認します。
  • B. バリュー ストリーム マッピングを使用して、ユーザー サポートのエンドツーエンド フローを理解するのに役立ちます。
  • C. ツールの統合を改善して、プロセス間にギャップがないようにする
  • D. チームがユーザーの価値に集中できるように協力するよう奨励します。
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

組織が意思決定を行う際に、7 つの基本原則をどのように組み合わせる必要がありますか?

  • A. 各基本原則を見直して、特定の決定との関連性を判断する
  • B. 意思決定を行う際に、すべての基本原則を平等に使用することによって
  • C. 特定の決定に最も関連する 1 つまたは 2 つの指針となる原則を使用する
  • D. 価値重視の原則と、特定の決定に関連する他の 1 つまたは 2 つの原則を使用することによって
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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