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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following is the BEST definition of an Event?

A) The unknown cause of one or more Incidents
B) Reducing or eliminating the cause of an Incident or Problem
C) Any detectable or discernable occurrence that has significance for the management of the
IT infrastructure
D) An unplanned interruption to an IT service

2. Which phase of the ITIL lifecycle provides the following benefit: 'The Total Cost of
Ownership (TCO) of a service can be minimised if all aspects of the service, the processes and the technology are considered during development'?

A) Continual Service Improvement
B) Service Design B.
Service Strategy C.
Service Operation

3. Who owns the specific costs and risks associated with providing a service?

A) The Finance department
B) The Service Provider
C) The Service Level Manager
D) The Customer

4. The goal of which process is: "To improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the lifecycle"?

A) Availability Management
B) Change Management
C) Knowledge Management
D) Service Asset and Configuration Management

5. Which process is responsible for providing the right to use an IT Service?

A) Incident Management
B) Access Management
C) Change Management
D) Request Fulfilment

Solutions: