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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. A customer states that the standard base warranty is sufficient. How should you respond?

A) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
D) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.

2. Which benefits are included in HP Services value proposition for the channel partners?

A) Extend market reach; Grow profits; Gain recognition
B) Build customer relationships; Maximize profitability; Reward growth
C) Extend market reach; Maximize profitability; Strengthen customer relationships
D) Build revenue; Differentiate yourself; Sell more

3. Why does investing in HP Services matter to your customers?

A) earn money on rebates
B) resell HP Services
C) give customers incremental discounts on accessories
D) help reduce the impact of downtime and maximize employee productivity

4. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 55%
B) <10%
C) 22%
D) 90%

Solutions: