IBM C9020-971 exam dumps - IBM Enterprise Storage Technical Support

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 16, 2026     Q & A: 55 Questions and Answers

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C9020-971 exam dumps

IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Maintenance and Support15%- Replacement Procedures
- Support Portal and Resources
- Firmware and Software Upgrades
Installation and Configuration25%- Software Setup and Initialization
- Network Connectivity and SAN Configuration
- Hardware Installation
- System Planning and Requirements
IBM Storage Product Overview20%- XIV Storage System
- FlashSystem Family
- IBM Spectrum Storage Suite
- DS8000 Series
- Storwize / SAN Volume Controller
Troubleshooting and Problem Determination25%- Diagnostic Tools and Utilities
- Connectivity and Path Failures
- Error Log Analysis
- Performance Issues
Backup, Recovery and Data Protection15%- Snapshot and FlashCopy
- Archive and Retention
- Replication and Mirroring

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

During a Technical Delivery and Assessment (TDA) for a DS8870, the solution architect was directed to use Disk Magic to size the solution.
What will Disk Magic provide in this situation?

  • A. Resolution(s) to a performance problem
  • B. Simulation of performance under varying conditions
  • C. Modeling of a specific storage configuration
  • D. Determine effective capacity of specific storage configuration
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

  • A. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
  • B. XIV has a built in capability to copy the existing data.
  • C. XIV has both a vCenter and VAAI plug in.
  • D. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?

  • A. Distributed cache
  • B. IBM Advanced System Placement program
  • C. IBM Hyper-Scale
  • D. Exception rebuild speed
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Which upgrade is possible for a customer with IBM FlashSystem 840?

  • A. Systems purchased with eight 4 TB flash modules can be expanded to twelve 2 TB flash modules.
  • B. Systems purchased with eight 2 TB flash modules can be expanded to twelve 2 TB flash modules.
  • C. Systems purchased with eight 4 TB flash modules can be expanded to twelve 1 TB flash modules.
  • D. Systems purchased with eight 2 TB flash modules can be expanded to twelve 4 TB flash modules.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Which IBM backup product should you propose to a customer who wants to meet the disk-based business continuity needs of the enterprise data center?

  • A. IBM Spectrum Archive
  • B. IBM Spectrum Control
  • C. IBM Spectrum Accelerate
  • D. IBM Spectrum Protect
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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