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| Section | Weight | Objectives |
|---|---|---|
| Requirements Management | 23% | - Elicit and document functional and non-functional requirements - Manage requirements traceability - Prioritize requirements based on business value - Validate and verify requirements with stakeholders |
| User Story Development | 20% | - Manage user story backlog and prioritization - Write clear and actionable user stories - Break down epics into manageable user stories - Define acceptance criteria for user stories |
| Business Process Mapping | 17% | - Map current and future business processes - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities |
| Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams |
| Customer Discovery | 17% | - Analyze current state and future state processes - Identify business needs, pain points, and objectives - Document business requirements and user stories - Conduct stakeholder interviews and workshops |
Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly- Which acceptance criteria is most appropriate for this story?
Correct Answer: A 🗳️
Explanation: Only visible for FreeDumps members. You can sign-up / login (it's free).
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
Correct Answer: B 🗳️
Explanation: Only visible for FreeDumps members. You can sign-up / login (it's free).
Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium- priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?
Correct Answer: A 🗳️
The business analyst at Universal Containers has been asked to train the client on how to write effective user stories with acceptance criteria. The client provided this sample story.
User Story:
As a customer service agent, I need the ability to close support tickets.
Acceptance Criteria:
1. When viewing an open support ticket, a "Close Ticket" action is available.
2. When closing a support ticket, the agent is required to enter a "Close Reason".
3. After completing the close action, the status of the support ticket is set to "Closed".
What can be done to improve this user story?
Correct Answer: A 🗳️
Explanation: Only visible for FreeDumps members. You can sign-up / login (it's free).
The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?
Correct Answer: B 🗳️
Explanation: Only visible for FreeDumps members. You can sign-up / login (it's free).
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