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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three

A. Transmit Loyalty Promotion Segments to Marketing Cloud
B. Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.
C. Automatically Generate a New Individual Relationship
D. Activate and Publish the Segment

Question 2

Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

A. Through Workspaces, check if the user profile has access to the new portal.
B. Create a new user and new profile for the member.
C. Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.

Question 3

A company has recently rolled out the Loyalty Program in the production environment. The Loyalty Manager is unable to edit any Loyalty Management objects.
What permission set license is required to edit the Loyalty Management Objects?

A. CLAAnalytics Base User
B. Loyalty Management
C. CLAAnalytics Base Admin
D. Data Pipelines Base User

Question 4

In which two scenarios should an Administrator use member engagement attributes?

A. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
B. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
C. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
D. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.

Question 5

For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

A. Add the 'Associate Program Member' action on Case page layout
B. Add the loyalty Program Members' related list on the Case page layout
C. Add the 'Create Case' action on the Loyalty Program Member page layout
D. Add the 'Cases' related list on the Loyalty Program Member page layout

Solutions: