Nortel 922-060 exam dumps - Nortel Contact Center Manager RIs. 7.0 Administration

  • Exam Code: 922-060
  • Exam Name: Nortel Contact Center Manager RIs. 7.0 Administration
  • Updated: Aug 06, 2026     Q & A: 100 Questions and Answers

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Nortel 922-060 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Routing and Contact Handling- Interaction processing
  • 1. Outbound call handling basics
    • 2. Inbound contact handling
      - Call distribution configuration
      • 1. Routing strategies
        • 2. Queue management
          Topic 2: System Administration and Configuration- User and role administration
          • 1. Agent and supervisor management
            • 2. Permission and access control
              - Contact Center Manager installation and setup
              • 1. Initial system configuration
                • 2. Server and component setup
                  Topic 3: Reporting and Monitoring- Real-time monitoring
                  • 1. Agent performance tracking
                    • 2. Queue statistics
                      - Historical reporting
                      • 1. Data analysis and interpretation
                        • 2. Report generation
                          Topic 4: System Maintenance and Troubleshooting- System health monitoring
                          • 1. Logs and diagnostics
                            • 2. Performance monitoring
                              - Issue resolution
                              • 1. Common system issues
                                • 2. Recovery procedures

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