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Avaya Oceana® Solution Support Sample Questions:

1. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) ORC
B) Email Manager
C) Omni channel Database
D) Agent Controller

2. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) UCM
B) Context Store
C) Work Assignment
D) CSC

3. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) Omni store DB Database Backup
B) Omni store DB Controller Data Store
C) UCA Store Service Database Backup
D) UCM Data Collector Database Backup

4. Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
[M:sendEvent] [T:]. Send request to
[http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
[,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

A) UGZQRVhJNHhTaGlycXQYQThFN2VJdw
B) PfPex14xShrmrqt2A8E7eIw
C) f785b56c-364f-4acf-9620-b723a6ca43c6
D) Eke6 qw3S2K-NyAKSJny6A

5. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of the UAC Oceana component.
B) It provides a single location to view the status of each supported Oceana component.
C) It provides a single location to view the status of the UCM Oceana component.
D) It provides a single location to view the status of Cluster1 components.

Solutions: