Cisco 642-241 exam dumps - Unified Contact Center Enterprise Design (UCCED)

  • Exam Code: 642-241
  • Exam Name: Unified Contact Center Enterprise Design (UCCED)
  • Updated: Sep 14, 2026     Q & A: 130 Questions and Answers

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Cisco 642-241 Exam Syllabus Topics:

SectionObjectives
Dial Plan and Call Routing Design- Dial plan considerations for enterprise contact centers
- Routing scripts and VXML/CVP integration concepts
- Routing logic and call treatment design
Security and Integration- Integration with Cisco Unified Communications Manager
- Security design for contact center environments
- CRM and third-party system integration concepts
UCCE Architecture and Components- Cisco Unified Contact Center Enterprise architecture overview
- Core components (ICM, CVP, PG, Finesse, CUCM integration)
- Call routing architecture and call flow design
Cisco Unified CVP (Customer Voice Portal)- Self-service call flows and IVR design
- CVP deployment models (standalone, comprehensive)
- SIP and voice gateway integration
Reporting and Monitoring- System monitoring and troubleshooting considerations
- Historical and real-time reporting concepts
- Cisco Unified Intelligence Center (CUIC) reporting design
System Sizing and Capacity Planning- Agent, call volume, and concurrency planning
- High availability and redundancy design
- Scalability considerations for distributed deployments

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

Question #1

Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

  • A. configure the agent ID, supervisor ID, and system administrator password
  • B. configure Cisco Unified IP IVR translation routes
  • C. configure device associations of agent phones and CTI devices with the peripheral gateway user
  • D. configure the agent, supervisor, and CTI user accounts
  • E. configure agent IP phone, supervisor IP phone, and CTI route points
  • F. configure agent targeting rules for agent IP phone dialed numbers
Reveal Solution  Discussion  0

Correct Answer: C,E  🗳️

Question #2

Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

  • A. CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
  • B. All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
  • C. CTI Manager should only be enabled on call-processing subscribers.
  • D. CTI applications should be load-balanced across all CTI Managers in a cluster.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #3

Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

  • A. to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment
  • B. to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment
  • C. to provide a GKTMP interface to a Cisco Unified ICM solution
  • D. to register H.323 endpoints and associate them with specific dialed numbers
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

  • A. providing conference bridge for agent and supervisor calls
  • B. reporting with Cisco Unified Intelligence Center
  • C. providing CTI desktop functionality for agent state control
  • D. instructing queue points to play specific messages to callers
  • E. providing call-routing functionality based on real-time conditions
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

  • A. It adds additional weight for each dialer port that is equal to five normal agent users.
  • B. It adds additional weight for each dialer port that is equal to eight normal agent users.
  • C. It adds no additional weight when using the SCCP Dialer Option in 8.0.
  • D. It adds no additional weight when using the SIP Dialer Option in 8.0.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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