Avaya 6201.1 exam dumps - Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Updated: Sep 05, 2026     Q & A: 55 Questions and Answers

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6201.1 exam dumps

Avaya 6201.1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance, Troubleshooting & Best Practices15%- Backup, restore and system health checks
- Diagnostic tools and log review
- Common implementation issues and fixes
Topic 2: Avaya Aura Communication Manager Fundamentals25%- System architecture and integration
- Licensing and feature overview
- SAT administration basics
Topic 3: ACD, Call Routing & Vectoring25%- Vector programming and VDN configuration
- Call treatment and routing logic
- ACD, hunt groups and skill assignment
Topic 4: Avaya Call Management System (CMS) Overview & Architecture20%- Data collection and reporting principles
- CMS architecture and components
- CMS installation and setup
Topic 5: Reporting & Performance Management15%- Service level and agent performance analysis
- CMS Supervisor administration
- Real-time and historical reporting

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

  • A. Predicted Wait Time
  • B. Vector queuing priority
  • C. Service Objective
  • D. Reserve Agent
Answer: A,D

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Question #2

Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

  • A. BSR creates a virtualized pool of agent resources.
  • B. BSR follows a specified strategy far skill selection.
  • C. BSR decreases titer workload across sites.
  • D. BSR improves agent utilization.
  • E. BSR balances and improves service across enterprise.
Answer: B,D,E

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Question #3

The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

  • A. BCMS records the call at the start of the call, and CMS records the call at the end.
  • B. CMS records the call at the start of the call, and BCMS records the calf at the end
  • C. BCMS will not collect data if the link to the CMS is down.
  • D. BCMS holds data longer than CMS
Answer: A
Question #4

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

  • A. They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
  • B. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
  • C. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
  • D. They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
Answer: C
Question #5

Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

  • A. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
  • B. BCMS is interval based and CMS is call based.
  • C. BCMS receives data internally and stores data in a volatile switch memory.
  • D. Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
Answer: A,B

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