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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workspaces
B) Avaya IX™ Workplace
C) Avaya one-X® Agent Desktop
D) Avaya Agent Desktop a

2. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Agent Map
B) Avaya Agent Desktop
C) Avaya Contact Center Orchestration Designer
D) Avaya one-X® Agent Desktop

3. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The design diagram for discussion with customer
C) The model numbers of the existing contact center equipment
D) The salaries of the executives In the meeting

4. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Simple Direct Media Layer
B) Open Database Connectivity (ODBC)
C) Microsoft .NET
D) Open Computing Language (OpenGL)

5. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya IX ™ Workplace
C) Avaya Callback Assist
D) Avaya IX ™M Workspaces

Solutions: