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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) Product document guides
B) End-user guides
C) Deployment reference guides.
D) Implementation guides.

2. Which statement about Central Archive is true?

A) The archive role resides on the recorder.
B) It archives 100% of recordings (Compliance).
C) It uses campaigns (rules) to determine which recordings to archive.
D) It pulls and archives specified recordings from a local recorder only.

3. Which two are examples of server role? (Choose two)

A) Recorder Integration Service
B) Enterprise Manager
C) Avaya Contact Recorder
D) Framework Integration Service

4. In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

A) Prepare SSRS for reports ingestion.
B) Firewall configuration
C) Antivirus installation
D) SSL certificates preparation
E) SR tool software installation

5. The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?

A) Create a LAN Data Source
B) Create a Member Group
C) Add Employee IDs
D) Create Workgroups andworkstations

Solutions: