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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The calling list being used was downloaded and overwritten during calling.
B) The agents are using the search calling list function and manually choosing the wrong records forcalling.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
D) The job was configured for a different calling list than the selection was run on.
E) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.

2. Which backup would contain a complete image of the system on Proactive Contact?

A) System and Calling Lists
B) Complete System
C) Create Bootable Backup
D) System Configuration Files

3. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) master.cfg
B) dgswitch.cfg
C) opmon.cfg
D) dgcreate.cfg
E) locale.cfg

4. What does Native Voice and Data Transfer do?

A) Allow a Blind Transfer to a Supervisor's phone.
B) Allow a Supervised Transfer to a Supervisor's phone.
C) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
D) Transfer voice and data from an outbound job to an outbound job.

5. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) Agent API
B) SSH
C) Event SDK
D) VLTerm

Solutions: