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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two events can trigger Custom Process Models?

A) Update
B) OnSaveComplete
C) Refresh
D) Create
E) Load

2. Which two statements are true about generic objects?

A) They are used when working with custom objects only.
B) They belong to a stand-alone class that is not derived from an RN object.
C) They require the type of data to be set dynamically.
D) They automatically consider a package to consist of custom objects.
E) They can be used with standard objects.

3. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using File > Options > Session Expiration.
B) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
C) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
D) Because the system default is 15 minutes, it cannot be changed.

4. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Create a polling survey.
B) Write a business rule to reopen the case.
C) Create a report for the survey scores.
D) Schedule the survey on a daily basis.
E) Create a transactional survey.
F) Assign scores to the survey questions and set the status field based on the responses.

5. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in six months
C) Once in four months
D) Every month

Solutions: