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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Initial Configuration | 25% | - IP Office Manager installation and usage - System setup and basic configuration - License activation and feature enablement |
| Topic 2: Troubleshooting & Support | 20% | - Alarm handling and system recovery - Fault isolation and diagnostic methods - Common call flow and connectivity issues |
| Topic 3: Telephony & User Administration | 20% | - Call routing, inbound/outbound rules - Voicemail and messaging setup - User, extension, and group configuration |
| Topic 4: Maintenance & Upgrades | 15% | - Backup and restore procedures - Log management and monitoring tools - Software updates and system upgrades |
| Topic 5: IP Office System Architecture & Components | 20% | - Hardware platforms and control units - Networking and connectivity requirements - Software editions and licensing model |
1. The S3500 Avaya Messaging Application Server (MAS) LAN connection for Modular Messaging for Microsoft Exchange _____.
A) can use either a private or corporate connection
B) connects the cable to the private LAN
C) connects the cable to the corporate LAN
D) connects the corporate LAN to the 3COM hub
2. In a multiple Avaya Messaging Application Server (MAS) installation, which document tells you the services (such as Fax, Call Me, Message Waiting Indicator, Tracing) that should be enabled on each MAS?
A) No document is necessary; all services should be enabled on each MAS.
B) Modular Messaging Administration Guide
C) Project Manager Master Implementation Guide
D) Concepts and Planning Guide
3. Subscribers call and complain because they log in to their mailboxes and are not presented with the AUDIX (or Serenade) TUI interface with the R3 MM system.
What are two possible reasons for this? (Choose two.)
A) Microsoft Exchange is unavailable; the offline access TUI is Aria.
B) The users' Class of Service (COS) or the TUI with the COS has changed.
C) The desktop Subscriber Options is still R1.1.
D) They called from an IP endpoint.
4. Which document should be used to administer the PBX settings in VMSC?
A) the Installation Guide
B) the latest configuration notes from support.avaya.com
C) the Data Collection Tool (DCT)
D) the Administration Guide
5. One of the network administrators logs on to a Modular Messaging (MM) 3.1 for Exchange Message Application Server using his own account. He opens Active Directory Users and Computers, locates his own account, opens the properties, and clicks the Modular Messaging tab. The tab is grayed out and contains a message at the bottom that says "You must be a subscriber administrator of the voice mail domain."
What is the most likely solution to this problem?
A) In Active Directory Users and Computers, make this network admin a member of the Built-in\Subscriber Administrators group.
B) The network admin must ask someone else to help him. He has encountered an MM security mechanism designed to keep users from modifying their own properties in an administrative interface.
C) In Voice Mail System Configuration, Security, Subscriber Administrators, add this network admin as a member.
D) In Voice Mail System Configuration, Voice Mail Domains, Subscriber Administrators, add a group that the network admin belongs to as a member.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A,B | Question # 4 Answer: B | Question # 5 Answer: C |
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