Nortel 922-061 exam dumps - Nortel Contact Center RIs. 7.0 Networking

  • Exam Code: 922-061
  • Exam Name: Nortel Contact Center RIs. 7.0 Networking
  • Updated: Aug 20, 2026     Q & A: 100 Questions and Answers

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Nortel 922-061 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Performance Management- Performance analysis and optimization
- Call center reporting tools and metrics
Topic 2: Interactive Voice Response (IVR)- Menu design and customer interaction flows
- IVR configuration and call handling
Topic 3: System Administration and Maintenance- Monitoring and troubleshooting contact center systems
- User and agent management
Topic 4: Contact Center Architecture- Core components and system design
- Network integration for contact center systems
Topic 5: Routing and Call Flow Management- Call routing strategies and policies
- Skill-based and intelligent routing concepts

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